Unstable Internet during Gaming

[Varrian]

I've been having some connection issues with my laptop over the past few weeks. I had the laptop off for about 4 days in a laptop bag as I was visiting family, and it was inside of the house at room temperature. I noticed that I was having intense ping issues with all of my online games after that point, delayed commands, rubberbanding, etc. Nothing about my internet changed between the time these issues started happening, still have the same devices going on and it didn't hinder my laptop. I tried a good amount of the fixes that were advised to other people who had similar issues on the forums, all to no avail. Are there anymore things I can try before possibly handing it off to someone for repairs? Below is an what my internet is looking like during the time I'm running one of my games.

[Echo_Lake]

@Varrian
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Wireless Module test:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays.
5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

1. The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
4. When the Installation is completed message displays, click OK.
5. Close all open applications, restart your computer, then try connecting to the Internet again.

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Varrian]

The Wireless Module test passed, but I can't seem to access the HP Recovery Manager. Is there a download link on the site or am I missing something?

[asmita6658]

@Varrian

Try Windows Media Creation Tool.

Keep me posted. 

[Varrian]

@Asmita6658

I've tried the media tool and all I'm getting is the option to download Windows 10, which I already have, or make separate media to give another computer Windows 10. I feel like I've been on the Recovery Manager before but can't remember how to get there.

[KrazyToad]

@Varrian

If you click download do you get the option to save the files onto a USB Flash drive or external Hard drive?

[Varrian]

It did. I decided to run the tool, waited, and nothing the download eventually failed. I then tried downloading the update for HP Recovery Manager, and that didn't work either. I'll try resetting my BIOS

[Echo_Lake]

@Varrian
Thank you for posting back. 

Work on it as per your convenience and keep me posted on the results.