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‎10-19-2019 10:50 AM - edited ‎10-19-2019 10:55 AM

HP Recommended
Product: HP Laptop 15-da0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello dear HP community!  I hope you can help me with this problem. The wifi connection of my notebook is very unstable. For example it takes few seconds (even up 5-10 secs) to refresh or load a page and sometimes the connection drops entirely. This problem doesn't affect other devices like smartphones or other laptops on wifi  but only this one in particular. The problem doesn't occur at all when cable connection is used (Ethernet), however it occurs also when using a wifi usb adapter in place of the internal wifi card. To give you a better idea I run some speed test while monitoring the WIfi/Ethernet usage in the task master program provided in WIndows. Below you can see the results:

a) Internal wifi carda) Internal wifi cardb) external usb wifi adapterb) external usb wifi adapterc) Ethernet cablec) Ethernet cable

 

The drops in download and upload speed in the graphs corresponds to actual freezes experienced looking at the web pages of the speedtest site. 
Any help is greatly appreciated,
Best regards.

1 person had the same question
4 REPLIES 4

‎10-19-2019 10:58 AM

HP Recommended

Hi:

 

The only suggestion I can offer, if you have not done so already would be to update the wifi driver to the latest version HP has for that model wifi adapter, and restart the PC.

 

2024.0.10.103/2024.0       Aug 22, 2019

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

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‎10-19-2019 11:20 AM - edited ‎10-19-2019 11:21 AM

HP Recommended

I managed to solved the problem by turning off and on the modem. However, I feel this won't be a definitive solution because I tried it in the past and the problem rehappeared. I'm probably going to just turn off/on each time the problem occurs even though the other devices seems unaffected by how long the modem has been turned on.
Thank you nevertheless, best regards.

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‎10-19-2019 11:24 AM

HP Recommended

You're very wecome.

 

If you have not installed the driver I posted, you may want to do that anyway.

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‎10-19-2019 11:30 AM

HP Recommended

I forgot to mention it in the last reply but I had all drivers up to date before starting ht thread, I'm sorry for not have added it in the thread from the very beginning. It didn't solve the problem unfortunately. For now I will try to turn on/off the modem reguarly hoping it would be enough.
Best regards

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