• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Microsoft Windows 11

Hi,

I got an HP Pavilion Gaming Laptop back in December. While everything seemed fine at first, I soon noticed that something was wrong whenever I used Discord or Zoom. There is always a repetitive lag when I try to do something live, either when chatting, watching, or streaming a video. I've also started getting "your network connection is unstable" messages while using Zoom, and have had both programs crash on me. Every now and then my connection will also randomly drop, but comes back when I restart my computer. I have tried running every diagnostic and fix that I can think of, but nothing has worked, which led me to assume that the problem is my wireless adapter. However, my computer can't detect anything wrong with it.

There are only two months left of my warranty, so I finally got around to calling HP today to discuss this. The agent who helped me believes that my wireless adapter is fine, since I don't have issues connecting to my WiFi, and that the fault probably lies with my ISP. I honestly have my doubts, since I don't have the same connectivity issues when using my phone, and no one else in my house has these problems with their HPs.

I was hoping to determine the cause and finally get it fixed before my warranty expired, but now I'm not sure if I can. Any insight on this would be greatly appreciated. 

10 REPLIES 10
HP Recommended

Hello @NTorre 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

@Ub6424

Screenshot 2022-10-03 172433.jpgScreenshot 2022-10-03 172530.jpg

HP Recommended

Hello @NTorre 

 

(1) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.207 Rev.S

 

 

Download

 

(2) Restart Windows

(3) Test again

(4) Please report your results

HP Recommended

@Ub6424

I installed the drivers and have been testing my connection on Discord. Things seem a bit smoother, but I  unfortunately still have some connectivity issues. 

HP Recommended

Hello @NTorre 

 

---

Access Point

(1) What wireless access point ( brand / model ) do you use ?

(2) wirless settings 2.4 and 5 Ghz ?

(3) Manuel or Auto Channel ?

(4) Channel Width
2.4 Ghz:   20 Mhz / 40 Mhz ?
5 Ghz:       20 / 40 / 80 / 160 Mhz ?

---

 

(5) Open windows <device manager>

- Double click <realtek wireless> device

 

--->>> Play with advanced settings:

 

ub6424_0-1664877297404.png

 

Kind regards

HP Recommended

@Ub6424

1. Netgear AC1200 WiFi Extender
2. 5 Ghz
3. Auto Channel
4. Not sure.

In regards to the advanced settings, is there a particular one that could help? These are what I have.
Screenshot 2022-10-04 202041.jpg

HP Recommended

Hello @NTorre 

 

Try to change and test different values of <2.4G Wireless Mode>

 

Please report your results

HP Recommended

Hello @NTorre 

 

Try the latest driver !

 

(1Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

 

 

Download

 

(2Reboot Windows

(3Test your notebook

(4Please report your results

HP Recommended

@Ub6424

I have unfortunately not noticed any differences, I still have significant lag.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.