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‎12-13-2021 10:46 PM

HP Recommended
Product: HP G72 B63NR
Operating System: Microsoft Windows 10 (64-bit)

I can't access H/P for the part number for a 5 GHz + Blu upgrade for this unit. I keep getting a "not available"  when i I log into support and ask my question or try to download a manual.. I would like to replace my Realtek 8812BU with a 5GHz model and I need that H/P approved part number. I want the internal model as opposed to the after market usb port model because they have prove to give a much more stable performance.  Anybody got any Idee's out there?   Ron A  

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2021 10:54 PM - edited ‎12-13-2021 11:13 PM

HP Recommended

Hello @Whooinhell2000 .
The documentation of your device is no longer available on the Hp website since it may be an old device, and I have to tell you that Hp no longer supports devices that have been on the market for 10 years or more, now, there is no internal wlan card with AC protocol that supports the 5ghz for your laptop.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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2 REPLIES 2

‎12-13-2021 10:54 PM - edited ‎12-13-2021 11:13 PM

HP Recommended

Hello @Whooinhell2000 .
The documentation of your device is no longer available on the Hp website since it may be an old device, and I have to tell you that Hp no longer supports devices that have been on the market for 10 years or more, now, there is no internal wlan card with AC protocol that supports the 5ghz for your laptop.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
1 person found this reply helpful
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‎12-19-2021 11:19 PM

HP Recommended

Thank You for your answer Goldmaster. I had anticipated as much. If H/P doesn't want to service out

units from the ages of enlightenment they should have used straw instead of brick and mortar to 

build them back them. (lol) I refurbish units for people in recovery and these are the units I work with, 

tough, reliable, and cheap. Again thank you for your time. Ron A (The Whoo) 

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