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- Using Hotel WIFI Cannot Browse

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09-18-2024 10:52 AM
HELP! I’m at a hotel and I’m using their WIFI but I cannot browse. It has to be a setting issue on my laptop because it worked fine when I was home in the morning. It says I’m on a metered connection and I have no Ethernet connection. I’m 65 with stage-four cancer. This was supposed to be my happy “last hoorah,” but I want to be able to browse on my laptop. Please help. Thank you so much!
09-20-2024 01:23 PM
Hi @Lauramm58,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Here are some steps to troubleshoot your browsing issue on hotel Wi-Fi.
Forget the Network:
- Go to Settings > Network & Internet > Wi-Fi.
- Click on the hotel network and select Forget. Then reconnect and enter the password again.
Check Network Settings:
- Go to Settings > Network & Internet > Status.
- Click on Network troubleshooter to see if Windows can identify the issue.
Disable Metered Connection:
- Go to Settings > Network & Internet > Wi-Fi.
- Click on the hotel network, scroll down, and toggle off Set as metered connection if it’s enabled.
Check Proxy Settings:
- Go to Settings > Network & Internet > Proxy.
- Make sure that Automatically detect settings is turned on and that manual proxy settings are off unless you need them.
Flush DNS Cache:
- Open Command Prompt as an administrator (search for "cmd", right-click, and select Run as administrator).
- Type ipconfig /flushdns and press Enter. This clears the DNS cache.
Reset Network Settings:
- Go to Settings > Network & Internet.
- Scroll down and select Network reset. This will remove and reinstall all network adapters and reset other networking components.
Restart Your Laptop:
- Sometimes, a simple restart can resolve connectivity issues.
Check Firewall/Antivirus Settings:
- Make sure that your firewall or antivirus software isn’t blocking the connection.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support
HP Support Community Moderator