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‎11-22-2019 03:54 PM

HP Recommended
Product: hp laptop 14-dqxxx
Operating System: Microsoft Windows 10 (64-bit)

I'm not sure this post is in the correct board. If not, please move and advise.

I just purchased this laptop and am in the process of setting it up. I have tried using a wireless mouse but it doesn't work. When I inserted the mouse key in the USB slot, the software loaded and said it is ready for use.

Everytime I try to open/close an item with the mouse, or right click on something, nothing happens. Have to se Windows key and f4 to close.

Is this laptop mouse compatible?

Any help appreciated.

1 REPLY 1

‎11-25-2019 01:53 PM

HP Recommended

@khone001 Welcome to HP Community!

 

Please let me know which brand wireless mouse you are using.

 

Please refer to the following link to troubleshoot the wireless mouse.

 


Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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