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‎11-22-2019 03:54 PM

HP Recommended
Product: hp laptop 14-dqxxx
Operating System: Microsoft Windows 10 (64-bit)

I'm not sure this post is in the correct board. If not, please move and advise.

I just purchased this laptop and am in the process of setting it up. I have tried using a wireless mouse but it doesn't work. When I inserted the mouse key in the USB slot, the software loaded and said it is ready for use.

Everytime I try to open/close an item with the mouse, or right click on something, nothing happens. Have to se Windows key and f4 to close.

Is this laptop mouse compatible?

Any help appreciated.

1 REPLY 1

‎11-25-2019 01:53 PM

HP Recommended

@khone001 Welcome to HP Community!

 

Please let me know which brand wireless mouse you are using.

 

Please refer to the following link to troubleshoot the wireless mouse.

 


Keep us posted,
If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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