Valorant Frameskips/Lag Spikes due to Omen Gaming Hub

[SnortyCat]

I've been observing this for several days now and found out that the frameskips I'm getting in Valorant was caused by the Omen Gaming Hub. Why? I have no idea.

How did I find out? I did a fresh install of Windows and the issue magically disappeared. When I went ahead and installed the Omen Gaming Hub, the issue came back. Before anyone asks, it's not my internet connection nor a faulty driver/wireless card (mine is Intel WiFi Card). As I've mentioned, I've been testing this for a few days now. Moreover, I have a different PC next to me and I observed both play Valorant side by side and the spikes are only happening with my device where the Omen Gaming Hub is installed- doesn't matter whether the network booster is on or off. However, even if I uninstall, the issue with network jitter spikes/frameskips still persists so I will have to install another fresh copy of Windows 11. I just reinstalled a new Windows when I typed this and haven't experienced the issue so far as I haven't installed the Omen Gaming Hub, nor any HP related program yet.

This seems to really be an issue but I'm not sure if enough people have already noticed.

[SnortyCat]

It’s been bothering me for a while now and I initially thought this is a network issue. However, as I use my laptop on a daily basis on different locations, I’ve come into conclusion that there’s an issue with the laptop that I can’t exactly point out.

This has been happening with Valorant where the Network RTT Jitter has a regular interval of spikes which causes frameskips in the game. I know this sounds like a small issue but still an issue nonetheless, especially that Valorant is the ONLY GAME me and my friends play. As a gaming laptop, such issue is unacceptable as it directly affects my enjoyment of playing the game, especially as a competitive fps where every frame counts.

In case you ask, yes. I’ve done literally every troubleshooting available there is and still no avail. This is certainly not just a network issue, because we have 7, sometimes 8 computers and laptops at home both and only my Omen 16 experiences the same issue both in WiFi and Lan. Even with USB Tethered internet connection, the issue is exactly the same- the annoying frame skips.  I normally wouldn’t make a fuss about such little issue but because of this, I can’t enjoy playing the game I play my friends with.

It’s quite hard to document the actual frameskips on video due to limited frames, but this can be subtly felt when playing the game- although I was able to capture what I’m talking about because there are times that the frameskip is so bad that it lasts a noticeable millisecond.

As much as I love my Omen as it’s honestly one of the best laptops I’ve had, this issue is indescribably frustrating. 

[Anand_Andy]

Hi @SnortyCat,

Welcome to the HP Support Community

I understand you are facing an issue with your OMEN 16.1 Inch Gaming Laptop PC 16-B0000. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, then you may try to re-install a fresh Operating system using HP Cloud Recovery:  HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)

NOTE: Please make sure you take a backup of all your data before re-installing the OS.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[yg011]

Hello SnortyCat, I have the exact problem. And I have been struggling with it for the past couple of months and it's been horrible. I was so happy to finally find a post that discusses the issue in detail. I have a question about the reset process that you used for Windows. I went through the built-in reset options that Windows provides (the screenshot is pasted below) and made sure that the preinstalled bloatware was not reinstalled. But for some odd reason, the Omen Gaming Hub was unexpectedly installed, even when all other HP applications were not installed. I am not sure how to avoid the installation for the Omen Gaming Hub when I reset Windows and I am wondering how you went about reinstalling windows. Did you use the built-in reset option in windows or something else for a fresh install?

[SnortyCat]

Just wanted to post about this issue.

Months into the issue and NO FIX was made even after updating everything that needs to be updated? Their support is absolute shi**e

They even dared saying "I hope you had a great experience with our Tech Support" after promising callbacks that never materialized and ended up getting a message that the guy was on leave and the case will be closed with no resolution at all? Where else would you be treated like this as a customer who advocated for your product?

This is absolutely nuts.  

[Nal_NR]

Hi @SnortyCat,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[SnortyCat]

That's funny because the steps you sent me is the same exact thing that I did prior to posting here in HP forums. I'm not a forum guy hence my new account, so this issue is the reason why I ended up here in the first place.

Now, this issue is totally weird because the temporary fix I have now is to USB tether my android phone to connect to wifi instead of using the built-in wifi of my Omen 16, which could mean that the issue was the wifi card after all. But I've tried different fixes before that worked initially, but the issue comes back after a few days.

And again, my internet connection isn't the problem because we have several computers connected via the same 5ghz wifi connection and the issue only persists on my Omen. My Nitro 5, and my desktop connected thru wifi never had such an issue