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‎05-13-2023 11:32 AM

HP Recommended

I just got a new HP Elitebook and I can't figure out what's going on with the charging. Here's the deal:

I have a 65W Anker 735 USB-C charger, a 120W Anker 737 USB-C charger, a 90W USB-C charger, my USB-C docking station, and a regular ac adapter charger.

On my old laptop, which is the same model as my new laptop, all of those worked, no problem.

On my new laptop:

- 65W Anker charger doesn't work. The white light flashes 6 or 8 times and the laptop doesn't show as charging. Sometimes, if I unplug and replug it a bunch of times, it'll start charging.

- 120W Anker charger USED to work. Then I did a battery reset by holding down the power button for 15 seconds, and now it doesn't work. Same thing, white light blinks 6 or 8 times and then nothing happens.

- 90W charger works, ac adapter works.

- USB-C docking station works, but yesterday a weird thing happened where my monitors weren't getting signal even though my mouse and keyboard did. A lot of unplugging and replugging fixed it.

- I've done the battery reset, reinstalled the battery drivers, reinstalled the USB-C drivers, nothing has worked.

My primary goal is to get my 65W Anker charger working again. I'm not sure why it worked on my old laptop but not my new.

Anyone have any ideas? Is it a battery thing? USB-C thing? An Anker charger thing?

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