Virus

[Reyna1995]

I keep getting a pop up that says my computer has been hacked or has a virus and to call a toll free number in order to fix the issue. Is it real, do i call or is it just spam or a virus trying to take over my computer?

[visruth · Accepted solution]

Hi,

Yes it is definitely not good to hear - it can be malware/adware/spyware/virus or simply someone trying to get access to your PC.

I would suggest to back up all your important data to an external HDD and do a complete System factory reset.

Regards

Visruth

[Paigenutter3]

I am having the same problem and am wondering how you go about doing a complete System factory reset?

[visruth]

@Paigenutter3

What is your machine? Whcih Operating system is installed?

Regards

Visruth

[rick_error]

Windows 7 HP  HPE

[ak_19]

HI SIR , SIR ACTUALLY MY LAPTOP WAS ATTACKED BY A STRANGE VIRUS ... YESTERDAY I INSERTED MY USB (3.0) (32 GB) IN MY FRIENDS LAPTOP TO ACTIVATE HIS WINDOWS BY A WINDOWS ACTIVATOR... I WAS UNAWARE THAT HIS LAPTOP WAS AFFECTED BY VIRUS... AFTER COMING BACK TO HOME FROM UNIVERSITY, I INSERTED MY USB IN MY LAPTOP .... AND WHEN IT OPENED , THERE WAS A SHORT CUT THERE ... NOT THOSE THINGS WHICH I HAD SAVED (ABOUT 15 GB) WHEN I TRIED TO OPEN THE SHORT CUT , AVAST ANTIVIRUS SHOWED ME VIRUS DETECTED AND NAME WAS LIKE (-_-_-_)AND SOME THING WAS WRITTEN.... FROM THAT TIME MY LAPTOP IS WORKING VERY VERY VERY VERY SLOW AND WHENEVER AFTER THAT TIME I STARTED DEFRAGMENT , BUT IT IS TAKING ABOUT 1 HOUR WITH 0% ANALYSIS........and so on

please HELP me

MY LAPTOP IS 

CORE I 7 , 8TH GEN. 

WIN 10 (x64 BIT)