WIA driver

[charlie821]

Tried to scan from HP printer. Received a message that said I  need a WIA driver. The driver was supposed to come with Windows 10. Do not have a Windows 10 install disk as the notebook already had Windows 10 installed. Microsoft says that you cannot download that driver. That you have to reinstall OS.  Is there a way to get around this issue and get the WIA driver?

[MKazi]

@charlie821

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that you're unable to scan from your HP printer. There is a message saying that WIA driver are required. I appreciate the steps you have performed and have certainly done a good job. I'll be glad to assist you further.

What is the exact printer model no? This link will help you to find the model no: http://hp.care/2bygf7l

Ideally, the WIA (Windows Image Acquisition) drivers are not required to be installed separately. The full-featured drivers/software should take care of the printing and scanning. 

Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

If the issue still persists then you may continue with the following steps:

Let us uninstall the drivers/software from the root level and then reinstall them. The following steps will help:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• You may download and install the drivers from this link: www.123.hp.com

I sincerely hope this fixes the issue. Keep me posted. Cheers! 🙂

[charlie821]

Went to run command and typed in : printui.exe/s. Message- could not find this address.

[MKazi]

@charlie821

Glad to have you back.

Are you the administrator of the computer?

Meanwhile, type cmd in Windows search and right click on command prompt and select run as administrator. 

Then type the command printui.exe /s

In case the problem persists then try to perform a normal uninstall from the drivers: http://hp.care/2nILWuM and then attempt to install the drivers form the link I provided earlier. 

Cheers! 🙂

[CF4 · Accepted solution]

Hi

Glad you could help.

Some of the info you want is here...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/WIA-driver/m-p/6587654#M444511

 just to avoid too much duplication.

[charlie821]

Thanks, that worked. I could scan using the computer to start scan but could not scan from printer. But now I can scan from printer, Thanks again

[CF4]

Prego.