WIA driver

[preeya1i]

Hi

HP deskjet 2600 all in one series cannot print, get a message " You need a WIA driver to use this device. Please install it from the installation CD or manufacturer's website and try again". I have tried over and over again to reinstall printer but get the same message! What is WIA driver and where can I find it?

[Betty0610]

@preeya1i

Welcome to the HP Support Community.

WIA, Windows Image Acquisition, is a Microsoft driver model from Windows. A WIA driver enables the graphics software like Windows Scanner, Photoshop, to communicate with your imaging hardware like a scanner.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

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Thanks!

Have a great day!