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UB2007 Student
Student
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Message 1 of 2
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WIFI IS NOT WORKING

HP 15 bs180tx
Microsoft Windows 10 (64-bit)

i have already install all the wifi drivers but wifi is not receiving the signals, even notebook is near the router.

please suggest the solutions.  

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HP Support Agent
HP Support Agent
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HP Recommended

WIFI IS NOT WORKING

@UB2007,

 

Thank you for posting your query on HP Community,

 

Are the wireless drivers listed in device manager?

 

Are you able to connect other devices to the same network?

 

Have you tried to run a test on the Wireless card?

 

Check that the wireless key or button is enabled

 

Most notebook computers have a button or keyboard key to turn the wireless signal on and off. Check the button or key status to verify if the wireless signal is on.

  1. Locate the wireless key or button. This could be an image of an airplane or a wireless signal.

    Button or key

    Description

    A standalone button with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.

    F12 or F11 key with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.

    F12 key with wireless icon and LED. This enables or disables "wireless mode." The LED illuminates in white or blue if active, and amber if wireless is turned off.

    A standalone wireless button. This is typically located above or near the keyboard.

 

Try updating the BIOS, chipset and wireless drivers on your PC and check if it helps.

 

Note: Before uninstallation of the wireless drivers make sure your PC is connected via ethernet cable.

 

Refer this article to know more information about using the HP support assistant.

 

Try the steps recommended below to solve the wireless issue with your PC.

 

Add the connection manually

  1. Open Network and Sharing Center.
  2. Click Set up a new connection or network.
  3. Choose Manually connect to a wireless network and click Next.
  4. Enter the requested information such as network name, security key and security type.
  5. Click Next to finish the process.

Click the Start Button.
Type “Device Manager” and press Enter.
Click Continue if prompted.
Click the [+] next to Network adapters.
Right Click on “Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC” or similar Wireless card.
Click Properties.
Click on the Advanced Tab.
Click on 802.11d.
On the right-hand side change the drop down to Enabled.
The  following steps are optional but may help:
Select TX power level.
On the right-hand side change the drop down to 100%.
Select Wireless mode.
On the right-hand side change the drop-down menu to “IEEE 802.11b/g”.
Click OK.

 

Refer this article to further troubleshoot wireless issues with your laptop. Click Here

 

Let me know if this works!

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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