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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 15-cs2111tx
Microsoft Windows 11

Hello Experts, 

My device - HP PAVILLION 15-cs2111tx 

Windows 11

I turn on my laptop and suddenly I am missing my wifi button and option from my setting as well. I tried to restart but didn't work so I did reseat my device but same again not worked. so I go to the HP service Centre they tried with update the driver, uninstalling/installing the driver, and some other way as well. but they are unsuccessful. after some time i contact the intel services team they tried and were unsuccessful.  they tried to update everything but didnt work for me. 

 

when i checked at my device manager it showed -  intel(R) wireless ac 9560 160MHz but there is some issues.

device status:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

 

 

May it have some hardware problem

?? wifi chip or somthing>

 

please help me !!

 

Screenshot (102).png

3 REPLIES 3
HP Recommended

@HITESH23 

 

No Windows 11 drivers from HP site

 

         https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-cs2000-laptop-pc/26122239

 

Users elsewhere had same problem but the fix is not workable because above

 

        Intel (R) Wireless AC 9560 Not working

 

Please download and install items 1 and 3 on the following link

 

         https://www.intel.com.au/content/www/au/en/products/sku/99446/intel-wirelessac-9560/downloads.html

 

Regards.

 

 

BH
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HP Recommended

Hello expert, thank you for your response. I tried your solution but unfortunately its not worked on my system. i download both of the install it check not worked i did restart not worked i checked my windows update nothing thier 

HP Recommended

before windows 11 i had windows 10 that time also i have the same issue so i decide to update the system but did not work for me

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