WIFI connection button/icon mysteriously disappeared. Cannot connect to WIFI.

[DWooDuck]

Absent for a couple of days, got back today and suddenly cannot turn on WIFI as the connection options/buttons/icons have disappeared. Not remotely technical but looks like a network adapter (Express VPN TAP) has gone awol and won’t start properly. Perhaps this is causing the problem? Was Windows trying to do an update while I was absent and failed?

Have turned laptop on and off about six times, have restarted router (every other device connects to it perfectly). 

All assistance welcome.

[Irfan_06]

Hi @DWooDuck,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[DWooDuck]

Be aware that when a customer says the option to connect to the internet has vanished, it means they cannot connect to the internet. So downloading drivers from the internet is impossible. Fortunately turning the laptop off overnight seems to have fixed the problem. Thanks for the reply. Cheers

[Irfan_06]

HI @DWooDuck,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support