• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP elitebook 850 G1
Microsoft Windows 10 (64-bit)

I have replaced the HDD that comes with my laptop with SSD and installed the latest version of windows 10 64bit v1909. 

As you know windows update install most of the hardware drives. I only downloaded the BIOS update and Hotkey drivers from your website. 

I am facing an annoying issue when i connect the Ethernet cable the WIFI turn off automatically. I logged into the BIOS and unchecked the LAN/WLAN switching. 

How can I sort out this issue please?

5 REPLIES 5
HP Recommended

sorry i forgot to add the below image. wifi issue.jpg

HP Recommended

Hi:

 

See if this works...

 

Now that you have disabled the LAN/WLAN switching setting in the BIOS...

 

Go to the Windows control panel>system & security>administrative tools> services.

 

Stop the "HP LAN/WLAN/WWAN Switching UWP Service" and change the startup to manual.

 

Now both the WIFI and ETHERNET should work at the same time.

 

HP Recommended

Thank you for your reply.

I found a service called "LAN/WLAN/WWAN switching service" I changed it to Manual as per your request but it is still the same. 

I have to unplug the ethernet cable to make the WIFI connect to the internet. 

 

HP Recommended

You're very welcome.

 

Sorry that didn't work for you.

 

Unfortunately, I don't have any other suggestions for you to try, other than to try a newer version of the hotkey support driver if this is not the one you installed.

 

6.2.50.1   Sep 11, 2018

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91903.exe

 

 

HP Recommended

Thank you for your reply and sorry for late response. 

I already installed the hotkey driver, but I am wondering why HP company did not develop a new version for HotKey yet.

 

I was reading in the below article that I can change the priority of the NIC interface, but I could not find this in my computer.

https://www.itechtics.com/5-ways-automatically-turn-off-wifi-ethernet-lan-cable-connected/

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.