• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-14-2019 11:28 AM

HP Recommended
Product: HP15q-bu011tx
Operating System: Microsoft Windows 10 (64-bit)

Hi, I am using my laptop to connect to wifi but after some time the internet stops working and the network icon shows a yellow icon on it meaning no internet access. Then I try to turn off my wifi and restart it again and I don't see any networks in the networks list.

Screenshot (106).png

When I restart my pc I see that when I click on network icon it does not shows wifi icon. When I go for adapter settings I don't see the wifi driver and when I open device manager I don't see any device for wifi under networks.

 

After restarting my device or shutting down several times it again shows up.

Please help me resolve this problem.

Thanks in advance. 

 

1 REPLY 1

‎07-14-2019 12:17 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the wifi and Bluetooth drivers to their latest versions and restart the PC.

 

Wifi:  2024.0.8.107/2024.0.4.108    Jun 5, 2019

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

 

Bluetooth:  1.6.1015.3008   Jun 11, 2019

 

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97009.exe

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.