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‎01-20-2020 05:33 AM

HP Recommended
Product: presarioCQ61
Operating System: Microsoft Windows 7 (64-bit)

WIFI WILL NOT WORKING and also audio problems

 

1 REPLY 1

‎01-22-2020 12:13 PM

HP Recommended

@LIOMAN Welcome to HP Community!

 

I understand that you are facing issues with Wifi and audio.

 

The Realtek PCIe FE Family Controller is your wired network adapter.

 

Your wireless adapter is either missing entirely from your device manager, or it is listed as a network controller with a ! which means it is in need of drivers.

 

If it is not showing up anywhere in the device manager, it could be anything from the card died, to a major software issue.

 

Is it possible you inadvertently turned the wireless button/switch off?

 

Please uninstall the drivers from the device manager and reinstall the drivers and check.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers/selfservice/compaq-presario-cq61-400-notebook-pc-series/4074240...

 

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
 

 

 

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