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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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HP Recommended
HP Notebook - 15-bw059sa
Microsoft Windows 10 (64-bit)

hi all I'm trying to fix my wife's laptop, she keeps getting the Wi-Fi connection lost and doesn't show any available networks. It keeps saying about broken links possible driver issues. I've tried troubleshooting but no luck. Can anyone help thanks.   

2 REPLIES 2
HP Recommended

Hello @CYRUSTHEVIRUS27 

 

(1) Install Wifi driver ( only one will work )

Intel WLAN Driver

21.40.2.2 Rev.P 19.7 MB Sep 16, 2019 Download

or

Realtek RTL8xxx Wireless LAN Drivers

2024.0.8.107 Rev.S 14.4 MB Jun 5, 2019 Download

 

(2) Reboot your notebook

(3) Test again ...

 

HP Customer Support - Software and Driver Downloads 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655832772771.png

HP Recommended

Oh lord, like he hasn't tried that 10 times already!

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