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Overtone
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Message 1 of 2
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WLAN module sometimes not available

HP Recommended
Probook 450 G4
Microsoft Windows 10 (64-bit)
Almost every start my WLAN module is not available not even in the hardware manager. After a few shut downs and new boots the WLAN module is available again and worked without any problems. Sometimes I have to load the default settings in the Bios because many new boots didn’t found the WLAN module. Do you think the WLAN module is broken? How can I check the hardware status oft he WLAN module?
1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Overtone There's only one way to confirm, what's going on with the wireless module,

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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