WLAN stopped finding networks even when avilable

[TaB420]

It's a hp 7 plus tablet it is old but got it updated been working for awhile now it won't find a WLAN connection when I know there is some available I've scan for one looked in setting reset the tablet everything I can think of if anyone knows anything would be helpful

[Hawks_Eye]

Hi @TaB420 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP 7 Plus tablet is having trouble connecting to available WLAN networks despite your efforts. Here are some steps you can try to resolve the issue:

1. Check Wi-Fi Settings

• Ensure that Wi-Fi is enabled in the tablet's settings.
• Forget the saved networks and try reconnecting to them.

2. Restart the Tablet and Router

• Restart your tablet and your Wi-Fi router to refresh the connection.
• Ensure the router is broadcasting on a compatible frequency (2.4 GHz or 5 GHz).

3. Update Wi-Fi Drivers

• Check if there are any updates available for the tablet's software or drivers. Outdated drivers can cause connectivity issues.

4. Perform a Factory Reset

• If the issue persists, consider performing a factory reset. Make sure to back up your data before proceeding.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye