WLAN

[Tiff_H_23]

I cannot connect to WiFi unless it’s through Bluetooth. I have tried downloading the Realtek RTL8822BE adapter and it never shows up in device manager. I have tried scanning for new hardware. Resetting my pc. Resetting the network. No luck. Any suggestions? I have the 802.11ac WiFi antenna. 

List under my network adapters:

bluetooth device (personal area network)

WAN Miniport (IKEv2)

WAN Miniport (IP)

WAN Miniport (IPv6)

WAN Miniport (L2TP)

WAN Miniport (Network Monitor)

WAN Miniport (PPPOE)

WAN Miniport (PPTP)

WAN Miniport (SSTP)

Windows 10 Home

Version: 10.0.18362 build 18362

[asmita6658]

Hi @Tiff_H_23

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try testing the hardware - 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Wi-Fi module test.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Tiff_H_23]

The only options it gives me is Memory Test, Storage Tests, Language, and exit. 

Product name:HP Stream Laptop 11-ah0XX

[asmita6658]

@Tiff_H_23

Download and install the HP Diagnostics from this link and try running the test. 

Let me know. 

[Tiff_H_23]

Thanks. I did the download, went to the components test but nothing listed for network. Only audio, storage, video, power, input devices, and processor. I’ve come to the conclusion that it’s a hardware failure. 

[asmita6658]

@Tiff_H_23

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!