We couldn't find wireless devices on this pc

[ferdianregy]

My wifi is not working and no wifi adapter is displayed on my pc .... I reformat my pc and try to reinstall the drivers for wifi and bluetooth but do not install and display an error at the end of the installation "All installation is complete please refer to the log file for details ".... and also no wireless interface drivers appear in my device manager so I cannot update my drivers automatically with online updates .... please help. I use the driver from the official HP website ... only appears "All installation is complete please refer to the log file for details" model:14-r019TU Windows 8.1 64bit

[Lil_Boy_Blue]

Hi

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PAUSE
msinfo32
PAUSE

[ferdianregy]

hi bro, I have tried what you said ...and the result is the sentence "the wireless autoconfig service (wlansvc) is not running." please give a solution to this problem

[Lil_Boy_Blue]

Hi

Highly unlikely all of the commands completed...

Because with a working Wi-Fi i get

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 \Device\Tcpip_{}
BB-BB-BB-BB-BB-28 Media disconnected
48-48-48-48-48-28 Media disconnected

The Wired AutoConfig Service (dot3svc) is not running.

Interface name: WiFi

Driver : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
Vendor : Realtek Semiconductor Corp.
Provider : Realtek Semiconductor Corp.
Date : 22/03/2019
Version : 2024.0.4.108
INF file : oem4.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11g 802.11b
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:

ETC ETC.

But these will give info on the status...

netsh wlan show drivers
netsh wlan show interfaces

PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

[ferdianregy]

but that is indeed what happened Physical address transport name ============= Media disconnected The wired autoconfig service (wlansvc) is not running. The wireless autoconfig services (wlansvc) is not running. The wireless autoconfig services (wlansvc) is not running. ETC What should I do? Please help me

[Lil_Boy_Blue]

Sorry cannot help you.

The 9 commands I posted would generate something useful.

So without a screenshot to show the results, there is nothing I can do.

EG:

C:\>PowerShell -Command "GIP -Detailed"

ComputerName : LBB
InterfaceAlias : WiFi
InterfaceIndex : 23
InterfaceDescription : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 48-48-48-48-48-27
NetAdapter.Status : Up
NetProfile.Name : WhiffyOne
NetProfile.NetworkCategory : Private
NetProfile.IPv6Connectivity : NoTraffic
NetProfile.IPv4Connectivity : Internet
IPv6LinkLocalAddress : 
IPv4Address : 192.168.0.11
IPv6DefaultGateway :
IPv4DefaultGateway : 192.168.0.1
NetIPv6Interface.NlMTU : 1500
NetIPv4Interface.NlMTU : 1500
NetIPv6Interface.DHCP : Enabled
NetIPv4Interface.DHCP : Enabled
DNSServer : 8.8.8.8
8.8.4.4

ComputerName : LBB
InterfaceAlias : Bluetooth Network Connection
InterfaceIndex : 20
InterfaceDescription : Bluetooth Device (Personal Area Network)
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 48-48-48-48-48-28
NetAdapter.Status : Disconnected

ComputerName : LBB
InterfaceAlias : Ethernet
InterfaceIndex : 9
InterfaceDescription : Realtek PCIe FE Family Controller
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : BB-BB-BB-BB-BB-28
NetAdapter.Status : Disconnected

There are 3 ping commands that show status

ping 127.0.0.1

ping 192.168.0.1   or 19.168.1.1  default gateway.

ping bbc.co.uk  or ping 13.107.4.52

Bye.

[ferdianregy]

This info explains ;