• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-01-2021 06:49 PM

HP Recommended
Product: Pavilion 14
Operating System: Microsoft Windows 10 (64-bit)

Hello HP,

 

I have problem with my brand new hp laptop only on 5g wifi week signal.

I have no problem with other laptop & devices, in fact 2g single is full strength on my new laptop.

 

I tried all troubleshooting steps posted in the community but no use.

1)Reinstall WLAN driver

2)WLAM service restart

3)Network config refresh

4)Reset bios setting

 

 

Category:
1 REPLY 1

‎10-05-2021 11:57 AM

HP Recommended

Hi@SanthoshKumar1,

 

Yes, that the functionality between 2.4 GHz and 5 GHZ  .Please find the chart below for more understanding.

 

Hope that answers your question and you have a great day!

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.