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Web Browser Issues

HP Recommended
HP Laptop
Microsoft Windows 10 (64-bit)



My laptop will allow me to use gmail, google drive, and google classroom in either google chrome or edge, but when I go to other websites on either browsers it takes forever for the website to load.  When it does, the content on the page is all messed up.  I've added anti-virus software to my laptop, the program ran and found no issues, I've also done an HP laptop tune-up check and it revealed nothing. I've tried restarting, shutting down, no luck.


I'm a teacher, so I need to be able to use my laptop every day right now. Thanks!

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@cpelehach Here's a few steps to help resolve the issue, before we begin, please confirm:


Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.


A common reason why some websites not loading is a misconfigured DNS server or incorrect DNS records. Try to setup the primary DNS server manually by specifying the public DNS servers of Google ( and

Also, flush the DNS cache on your computer using the command:

ipconfig /flushdns

windows 10 some websites not loading

Solution 2. Reset TCP/IP settings

Try to reset the TCP/IP network stack settings to standard. Open the Command prompt with administrator privileges and run the command:

netsh winsock reset

can't access certain websites windows 10

Restart the computer, and try to open websites that was not loading


P.S: Welcome to HP Community 😉


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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