When I start up my beat 15 notebook it is not connected to Wi-Fi, there is no Wi-Fi option anymore o

[ric1961]

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-SQ3FDA9
System Manufacturer HP
System Model HP Beats 15 Notebook PC
System Type x64-based PC
System SKU N8W02UA#ABA
Processor AMD A10-7300 Radeon R6, 10 Compute Cores 4C+6G, 1900 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F.46, 4/18/2018
SMBIOS Version 2.8
Embedded Controller Version 72.72
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 22A9
BaseBoard Version 72.48
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.3636"
User Name DESKTOP-SQ3FDA9\keep8
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 6.95 GB
Available Physical Memory 2.76 GB
Total Virtual Memory 8.08 GB
Available Virtual Memory 2.09 GB
Page File Space 1.13 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-SQ3FDA9
System Manufacturer HP
System Model HP Beats 15 Notebook PC
System Type x64-based PC
System SKU N8W02UA#ABA
Processor AMD A10-7300 Radeon R6, 10 Compute Cores 4C+6G, 1900 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F.46, 4/18/2018
SMBIOS Version 2.8
Embedded Controller Version 72.72
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 22A9
BaseBoard Version 72.48
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.3636"
User Name DESKTOP-SQ3FDA9\keep8
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 6.95 GB
Available Physical Memory 2.76 GB
Total Virtual Memory 8.08 GB
Available Virtual Memory 2.09 GB
Page File Space 1.13 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[Raj_05]

Hi @ric1961,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Beats 15 Notebook isn't showing any Wi-Fi options, there are a few steps you can take to troubleshoot the issue.

Check Wi-Fi Adapter Status:

Open Device Manager:

• Right-click the Start button and select Device Manager.

Expand Network Adapters:

• Look for a network adapter related to Wi-Fi (e.g., "Wi-Fi Adapter," "Wireless Network Adapter").

Check for Errors:

• If you see a yellow triangle with an exclamation mark, there might be a driver issue. Right-click the adapter and select Properties to see if there are any error messages.

Update or Reinstall Wi-Fi Driver:

Update Driver:

• In Device Manager, right-click the Wi-Fi adapter and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Driver:

• If updating doesn't work, right-click the Wi-Fi adapter and select Uninstall device.
• Restart your computer. Windows should automatically reinstall the driver.

Check Network Settings:

1. Open Network & Internet Settings:
   • Right-click the network icon in the system tray and select Open Network & Internet settings.
2. Troubleshoot:
   • Scroll down and click Network Troubleshooter to let Windows diagnose and fix the issue.

Check Physical Switches or Function Keys:

Physical Switch:

• Some laptops have a physical switch to enable/disable Wi-Fi. Ensure it's turned on.

Function Keys:

• Press the Fn key and the function key with a Wi-Fi symbol (often F2, F3, or F12) to toggle Wi-Fi on or off.

[Raj_05]

Check BIOS Settings:

Enter BIOS/UEFI:

• Restart your laptop and press Esc, F1, F2, F10, or Del to enter BIOS.

Check Wireless Settings:

• Look for a setting related to wireless or network and ensure it is enabled.

Check for Windows Updates:

Open Settings:

• Go to Settings > Update & Security > Windows Update.

Check for Updates:

• Install any pending updates as they might include important fixes.

System Restore:

If the issue started recently and none of the above steps work, consider using System Restore to roll back to a point when the Wi-Fi was working.

1. Open System Restore:
   • Type System Restore in the Start menu search bar and select Create a restore point.
2. Run System Restore:
   • Follow the prompts to restore your system to a previous state.

If the problem persists after trying these steps, there might be a hardware issue with the Wi-Fi adapter itself.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support