Whenever Ethernet cable is connected, the HP laptop stops charging.

[tinkujordan]

Whenever i connect my ethernet cable , the laptop stops charging the battery. It happens only when the ethernet cable is connected, else it works fine. I'm not able to figure where the defect is, is it in the ethernet cable port or power supply issue?

[Riddle_Decipher]

@tinkujordan Welcome to HP Community!

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

Run the Windows Troubleshooter to identify issues with the Ethernet settings, and if the issue persists, please log into safe mode and check if it works fine: click here for details.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!