Which wireless driver should use for HP windows 64 bit, serial no

[Theju8]

Hi Team, 

Please help me to install the wireless driver for HP windows 64 bit.  edited Model no - dv4-1504TU

I'm not able to connect to Wi-Fi,  in network sharing, it doesn't show wireless adaptor..  So I thought of installing driver but driver also not able to install. I tired visiting HP support website and downloaded 64 bit driver which is wireless HP driver.  But it's not installing properly.. I restarted system but still doesn't show.  Please help me to do this.  It's urgent 

[Paul_Tikkanen]

Hi:

According to the parts list for your notebook, you need this W7 driver...

This package contains the Broadcom Wireless LAN Drivers that are required to enable the integrated Broadcom Wireless LAN Adapter in supported notebook models that are running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp49501-50000/sp49541.exe

You may also need to install the HP wireless assistant software, restart the PC and use the software controls to turn on the wifi adapter.

This package contains the HP Wireless Assistant for the supported notebook models and operating systems. The HP Wireless Assistant is a user application that shows the status of individual wireless devices (such as Bluetooth, WLAN, or WWAN devices) and that provides the ability to control the radios for these wireless devices.

https://ftp.hp.com/pub/softpaq/sp49001-49500/sp49018.exe

[Theju8]

Hi, 

Thank you for reply.

When I'm trying to install give links in laptop,  I get error saying that software not supporting system. I have attached screen shot plz check 

 

[Paul_Tikkanen]

You're very welcome.

When the wifi card needs a driver there will be a device listed in the device manager labeled as a Network Controller.

Find the network controller device, and post the hardware ID for it so I can see what model wifi adapter it is .

Maybe HP installed a different model wifi adapter in your notebook than the parts list indicates.

Use this guide for how to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[Theju8]

Hi, 

Thank you

I have followed the link given, in device manager -> other devices options are showing base system device,  it doesn't show some device name which is mentioned in link.  There I got some hardware ids..  Is this correct way? 

Please kindly check below screen shot 

 

 

 

[Paul_Tikkanen]

Hi:

The base system devices need this driver...

https://ftp.hp.com/pub/softpaq/sp45001-45500/sp45212.exe

There is no indication of a wifi adapter needing a driver, so I will have to assume the wifi card has failed and needs to be replaced.

You can try removing and firmly reseating the wifi adapter and see if that gets it to show up again.

If you can, leave the antenna cables connected to facilitate an easy reinstallation of the wifi card.

Below is the link to the service manual for your notebook.  The wifi card R & R procedure can be found in chapter 4.

http://h10032.www1.hp.com/ctg/Manual/c01597750

If you need to replace the wifi adapter, you have to buy the same one with the same part number that is on the replace with HP spare label.

You can probably find one on eBay.

You can see if you can fix that Teredo error by following the guidance at the link below.

https://appuals.com/fix-teredo-tunneling-pseudo-interface-error-code-10/

If you post the hardware ID for the unknown device, I can give you the driver for that too.

[Theju8]

Hi, 

I have installed .exe file , now in the device manager, it doesn't show base system device option,  now it shows unknown device option.. For this attached below screenshot, hardware IDs here

 after installing link,  where I can see the Wi-Fi adaptor? Purchasing and installing these all will need the person who knows managing hardware of the system right? When 

About replacement should I goto any HP service center if I could not do it?  

What should I say them? 

Please suggest me what I can do?  I'm software developer,  I am not aware of these hardware much. Is service center will make it fix ?

[Paul_Tikkanen]

You need this driver for the unknown device.

This package contains the driver for the Validity Fingerprint Sensor in the supported notebook/laptop models and operating systems.

https://ftp.hp.com/pub/softpaq/sp45001-45500/sp45217.exe

If you can't do the work yourself, it would not be worth paying someone to fix or replace the wifi adapter.

I suggest you purchase an external USB wifi adapter, or buy a new notebook.

[Theju8]

Hi,

Thanks for the suggestion 

I have uninstalled and installed teredo tunnel adaptor,  but error still exists.  After finishing installation, it says warning that driver installed but it may not work properly.

How much it will cost for Wi-Fi adaptor?  Apart from online, where else I can go and buy ?