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Countrycutie20
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Why did my printer give me an error code oxb8c9d536

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Envy 5052i have an hp envy 5

I have a hp envy 5052 all in one printer I was printing somethings that I need asap due to the type of job I do anyways in the middle of my printing my printer stops printing all the lights start to flash and gives me an error code ofoxb8c9d536 what does this mean?

I've tried contacting tech support but I can't get no case number from the virtual assistant and I have to have these documents tonight cause I have a meeting in the morning.

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sandytechy20
HP Support Agent
HP Support Agent
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@Countrycutie20

 

Welcome to the HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP support community for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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