Why is HP ENVY 17 Notebook PC slow on wifi while my Sony Vaio is fast?

[DavidMills02]

My HP ENVY 17 Notebook PC is very slow on wifi while my Sony Vaio is fast? I changed to a Fibre Internet connection with a potential speed of 72Mbps. Neither computer could acheive much more that 30Mbps on WiFi.

After a lot of effort and questions my internet supplier sent me a new Router and my old Sony Vaio now connected on WiFi with a speed of 60 plus Mbps on WiFi. But my HP ENVY 17 Notebook PC is still only around 20 Mbps and mostly less than that. 

It appears that while the Router is set to provide g and n, that the HP is only using the g speed - the WiFi adapter says it is bgn. I do not find any setting on the driver to force it to use the n speed option.

Any suggestions on how to improve the HP's WiFi speed would be appreciated. HP support appears to have no soluion

[CF4]

Hi

I assume you have a Router with 2.4 and 5.0 Ghz.  The speed capabilities are different.

In the convoluted picture there is a Transmit Power option, also on there may be an Advanced Tab with the ability to be Auto or "b" or "g" or "bgn"

So what frequency are the items using?

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, into NotePad.
Save as CF4.bat somewhere easily accessible. Double click to Run
~~~~~~~~~~~~~
@ECHO OFF
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE
~~~~~~~~~~~~~~~~~~

The output may look something like this...

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

If in doubt please ask.

[DavidMills02]

Thank you for the reply - I will try your script and post the information later

Interface name: WiFi

Driver : Broadcom BCM43142 802.11 bgn Wi-Fi Adapter
Vendor : Broadcom
Provider : Broadcom
Date : 22/11/2016
Version : 7.35.352.0
INF file : oem30.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11g 802.11b
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 10 18], type: [00]
IHV extensibility DLL path: C:\WINDOWS\System32\bcmihvsrv64.dll
IHV UI extensibility ClSID: {aaa6dee9-31b9-4f18-ab39-82ef9b06eb73}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

Let me explain

Until I recently changed the router, I assumed that the WiFi speed could not be better than about 30Mbps at best. But when my router needed changing, while the replacement was being delivered my internet service provider gave me a data allowance for my phone and explained how to tether my phone and computer. As a result of the tethering I found that the HP was capable of WiFi speeds exceeding 60 and near to 70 Mbps, and once connected that the new router. it also gave me better WiFi speed (also around 60 plus) on my old Sony Vaio computer.

When while tethered to my phone the WiFi speed is over 60 Mbps on my HP computer, and my old Sony Vaio can also achieve 60 plus Mbps on WiFi from the router, why then is the HP computer not able to do better than 30Mbps and is mostly around 20 Mbps when on WiFi from the router?

The HP only achieves speeds around 60 plus Mbps when connected to the router via a LAN / Ethernet cable

[DavidMills02]

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 9 Disconnected 74-29-AF-E5-C8-7E 3 Mbps
Local Area Connection* 1 Microsoft Wi-Fi Direct Virtual Adapter 8 Disconnected 76-29-AF-E5-C0-7D 0 bps
WiFi Broadcom BCM43142 802.11 bgn Wi-Fi A... 6 Disconnected 74-29-AF-E5-C8-7D 72 Mbps
Ethernet Realtek PCIe GBE Family Controller 5 Up D0-BF-9C-93-81-77 100 Mbps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.17134.1 6.30
Local Area Connection* 1 Microsoft Wi-Fi Direct Virtual Adapter vwifimp.sys 2006-06-21 10.0.17134.1 6.40
WiFi Broadcom BCM43142 802.11 bgn Wi-Fi Ad... bcmwl63a.sys 2016-11-22 7.35.352.0 6.50
Ethernet Realtek PCIe GBE Family Controller rt640x64.sys 2015-05-05 10.1.505.2015 6.40

ComputerName : HPENVY
InterfaceAlias : WiFi
InterfaceIndex : 6
InterfaceDescription : Broadcom BCM43142 802.11 bgn Wi-Fi Adapter
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 74-29-AF-E5-C8-7D
NetAdapter.Status : Up
NetProfile.Name : VodafoneConnect2 2
NetProfile.NetworkCategory : Private
NetProfile.IPv6Connectivity : NoTraffic
NetProfile.IPv4Connectivity : Internet
IPv6LinkLocalAddress : fe80::1409:15f7:a626:2567%6
IPv4Address : 192.168.1.4
IPv6DefaultGateway :
IPv4DefaultGateway : 192.168.1.1
NetIPv6Interface.NlMTU : 1500
NetIPv4Interface.NlMTU : 1500
NetIPv6Interface.DHCP : Enabled
NetIPv4Interface.DHCP : Enabled
DNSServer : 192.168.1.1

ComputerName : HPENVY
InterfaceAlias : Local Area Connection* 1
InterfaceIndex : 8
InterfaceDescription : Microsoft Wi-Fi Direct Virtual Adapter
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 76-29-AF-E5-C0-7D
NetAdapter.Status : Disconnected

ComputerName : HPENVY
InterfaceAlias : Bluetooth Network Connection
InterfaceIndex : 9
InterfaceDescription : Bluetooth Device (Personal Area Network)
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : 74-29-AF-E5-C8-7E
NetAdapter.Status : Disconnected

ComputerName : HPENVY
InterfaceAlias : Ethernet
InterfaceIndex : 5
InterfaceDescription : Realtek PCIe GBE Family Controller
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : D0-BF-9C-93-81-77
NetAdapter.Status : Disconnected

ComputerName : internetbeacon.msedge.net
RemoteAddress : 13.107.4.52
InterfaceAlias : WiFi
SourceAddress : 192.168.1.4
PingSucceeded : True
PingReplyDetails (RTT) : 12 ms

[DavidMills02]

My router does provide 2.4 and 5.0 Ghz and is split to provide both 

Both my computers are 2.4 Ghz

My Internet connection is shown as 72Mbps

Regards

[DavidMills02]

https://snag.gy/sU7MIY.jpg

https://snag.gy/8LpZja.jpg

[CF4]

Hi

I cannot see anything at fault, and cannot explain the discrepancy.

Sorry.

[DavidMills02]

Thank you for looking and for your time which is appreciated

HP Customer Service through the HP Facebook page so far cannot explain either. 

Strange that an older computer, the Sony Vaio is a Intel Generation 3 processor as opposed to the HP Envy being generation 5, works better than the newer HP Envy.

A similar issue exists with a video streaning program I have, on the Sony it works, on the HP it stutters for want of a better description.

Regards

[CF4]

Prego.

[DavidMills02]

Thank you for the reply and chart which is appreciated

According to update checks and HP Support I have the latest driver for WiFi, but HP Support have no solution to why the WiFi speed is slow

The WiFi Adpater Status shows that the connection speed is 72Mbps

But using Speedtest.net the fastest WiFi speed acheived is not better than 25Mbps and generally around 20Mbps

The locatin of the the HP and Sony computer in relation to the Router are the same when I compare the WiFi Speed of the two

I have tried changing the Router to proive only the n option but that makes no difference to when it is set to b/g/n or g/n

The router is set to 20Mhz but that makes no difference to having it set to 20/40Mhz

Using a LAN connection the speed is better than 60Mbps

Regards