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steve----martin
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Why is the Internet continuously connecting and disconnecting?

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Hewlett-Packard HP Pavilion 17 Notebook PC 0974120000405F00000620180
Microsoft Windows 10 (64-bit)

This laptop is continually disconnecting and reconnecting to the internet.  None of my other PC's or phones or TVs are affected.  Appreciate any help I can get.  Really don't want to buy a new laptop.  Thanks

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The_Fossette
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@steve----martin

 

I reviewed your post and I understand that you are facing issues with the wireless connection.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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steve----martin
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Thank you for the reply.  I have tried everything except reinstalling the network adapters.   Still not disconnecting.   I wanted to ask if I should do this to both ethernet and wireless adapters?  I have this problem with both.  And can you tell me if the adapters can be replaced on this laptop?  Below are details of PC (I left out address info):

System Model Hewlett-Packard HP Pavilion 17 Notebook PC 0974120000405F00000620180
System Serial Number: 6CF5153BJF
Enclosure Type: NotebookMain Circuit Board  b Board: Hewlett-Packard 226A 73.41
Serial Number: PEJCV008J8K1AH
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. F.43 08/19/2015Operating System Windows 10 Home (x64) (build 19042)
Install Language: English (United States)
System Locale: English (United States)
Installed: 9/19/2020 1:25:46 PM
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with successful Secure BootProcessor  a 1.80 gigahertz AMD A4-6210 APU with Radeon R3 Graphics
256 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threadedCommunications Bluetooth Device (Personal Area Network) #3   Status: Cable unplugged Microsoft Kernel Debug Network Adapter ↓ Microsoft Wi-Fi Direct Virtual Adapter #3   Status: Not connected to a network Microsoft Wi-Fi Direct Virtual Adapter #4   Status: Not connected to a network  Realtek PCIe FE Family Controller primary Auto IP Address:     Gateway:     Dhcp Server:     Physical Address:     Connection Speed: 100 Mbps  Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter   Auto IP Address:     Gateway:     Dhcp Server:     Physical Address:     Connection Speed: 72 Mbps

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steve----martin
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Let me try this again.  ALot was lost in cut/paste and I should have checked it before I sent it.  Thank you for the reply.  I have tried everything except reinstalling the network adapters.  It is still continuously connecting and disconnecting.   I wanted to ask if I should do this to both ethernet and wireless adapters?  I have this problem with both.  And can you tell me if the adapters can be replaced on this laptop?  Below are details of PC (I left out address info):

 

System Model Hewlett-Packard HP Pavilion 17 Notebook PC 0974120000405F00000620180
System Serial Number: 6CF5153BJF
Enclosure Type: NotebookMain Circuit Board  b Board: Hewlett-Packard 226A 73.41
Serial Number: PEJCV008J8K1AH
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. F.43 08/19/2015Operating System Windows 10 Home (x64) (build 19042)
Install Language: English (United States)
System Locale: English (United States)
Installed: 9/19/2020 1:25:46 PM
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with successful Secure Boot

Processor  a 1.80 gigahertz AMD A4-6210 APU with Radeon R3 Graphics
256 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threadedCommunications

 

Bluetooth Device (Personal Area Network) #3   Status: Cable unplugged

Microsoft Kernel Debug Network Adapter

↓ Microsoft Wi-Fi Direct Virtual Adapter #3   Status: Not connected to a network

Microsoft Wi-Fi Direct Virtual Adapter #4   Status: Not connected to a network  

Realtek PCIe FE Family Controller primary Connection Speed: 100 Mbps  

Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter   Connection Speed: 72 Mbps

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The_Fossette
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@steve----martin

 

I recommend you run a test on the wireless card before replacing it. 

 

Follow the steps in the below article to run the test.

 

https://support.hp.com/us-en/document/ish_2854458-2733239-16

 

Let me know how it goes.

The_Fossette
I am an HP Employee

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steve----martin
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ent thru all your recommendations and the PC is still continuously connecting and disconnecting to the internet.  I did the settings stuff and I reinstalled the drivers as well as testing the ethernet card and the wireless card.   Nothing has worked so far.  What do you suggest I do next?  Thank you, Steve

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KrazyToad
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Thanks for keeping us posted

 

At this point I suggest we perform a Reset

 

Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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steve----martin
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The reset fixed it.  Lost some stuff but still better that buying a new laptop.  Thanks

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KrazyToad
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I'm gad you got this sorted out

 

Drop us a message anytime youo need help

 

Thank you

KrazyToad
I Am An HP Employee

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steve----martin
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, because it started doing it again today.  Funny it was ok for a few days.  What is the next step to try to correct this?  Steve

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