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Gigi1292
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Message 1 of 2
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Why won’t my wifi name pop up ?

HP Recommended
Hp smart touch 15
Microsoft Windows 8.1 (32-bit)

Trying to connect my laptop to the internet but my wifi name won’t pop. Try to use the Ethernet cord but it won’t stay connected. 

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banhien
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Message 2 of 2
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HP Recommended

@Gigi1292 

 

I don't know what is your  Hp smart touch 15 machine but looks like its wifi adapter only supports 2,4GHz networks. Please allow your router to broadcast both bands. Machine should see 2.4GHz network and you can connect.

 

Regards.

BH
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