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HP ENVY 17.3 inch Laptop PC 17-ch0000 (23S97AV)

After booting the HP Envy Laptop, Wi-Fi would no longer work (e.g. Flight Mode button greyed out). In the Windows 11 Device Manager, in the Intel(R) Wi-Fi 6 AX201 device properties, a device status "This device cannot start (Code 10)" is reported. How can this be fixed?

1 REPLY 1
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The problem has now disappeared, apparently it was not a permanent hardware issue but related to some software bug. Unfortunately I cannot be sure what exactly fixed it in the end. Maybe it required just some time (?), or it was one or more of the following actions (some of them I did repeatedly without success, at least not immediately):

1) Rebooting

2) Uninstalling the device in the device manager, and rebooting (the device seems to have reinstalled itself after boot, at least it was visible again in the device manager after boot)

3) Installing freshly downloaded device drivers ("WiFi-22.250.1-Driver64-Win10-Win11.exe"), rebooting

4) Disabling the WiFi device in the device manager, rebooting, then enabling the Wifi device in the device manager again

5) Shutting down, waiting for a minute, turning back on

6) Disabling the WiFi device in the device manager, shutting down, waiting for a minute, turning back on, then enabling the Wi-Fi device in the device manager again

 

It was after one cycle of point 6 that the Wifi started working again (but not after point 4, for some reason).

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.