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‎05-31-2020 10:52 PM

HP Recommended
Product: 15-bs579tx
Operating System: Microsoft Windows 10 (64-bit)

My Wi-fi Adapter not working . when i turn on the laptop it shows the networks then while try to connect it it says can't connect to the network the no network found bluetooth is working fine and i tried to update the driver or while installing it crashes computer and black screen comes 

 

Driver :- sp96885 https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

 

If driver installed it shows this error Realtek RTL8723DE 802.11b_g_n PCIe Adapter Properties 29-05-2020 09_47_45 PM.pngRealtek RTL8723DE 802.11b_g_n PCIe Adapter Properties 30-05-2020 03_07_12 PM.pngRealtek RTL8723DE 802.11b_g_n PCIe Adapter Properties 30-05-2020 03_12_52 PM.pngRealtek RTL8723DE 802.11b_g_n PCIe Adapter Properties 30-05-2020 08_40_45 PM.png

2 REPLIES 2

‎05-31-2020 11:08 PM

HP Recommended

@Sahil04 

 

My suggestion: perform a CLEAN install  wifi driver

 

(a) Go to Device Manager and uninstall  wifi driver,

(b) Reboot machine - Windows should find new hardware and install the right driver for you

      If not, please (1) right click downloaded file (2) select run as administrator

 

Regards.

BH
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‎06-11-2020 09:40 AM

HP Recommended

It's not working. I tried these steps many time.

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