Wi-Fi Driver Issues - can anyone help?

[BenMc1989]

Good evening all,

Over the past few weeks, I have had repeated issues with my Wi-Fi connection from my laptop, and I'm hoping someone here might be able to help me figure out a solution.

I have a HP EliteBook 840 G2, and the Wi-Fi card is an Intel Dual Band Wireless-AC 7265. Recently, there have been several occasions where my laptop is telling me there are no wireless networks available, despite the fact that my Wi-Fi is working fine. I have tried various fixes to resolve this problem - doing a network reset, uninstalling and reinstalling the Wi-Fi driver, resetting the BIOS, doing a "hard reset" of my laptop, but the issue keeps reoccurring and the fixes I've mentioned don't always resolve the issue (it seems to be a case of trial and error getting the problem resolved). I have noticed a couple of other issues with my laptop that seem to occur when the Wi-Fi isn't working - sometimes my touchpad will stop working (or start being slow), and I've also experienced the BSOD several times too (normally with a BUGCODE_NDIS_DRIVER error). 

Any suggestions for a fix I haven't tried yet? I'm concerned my laptop might be on its last legs (I've had it for almost nine years to be fair... it's had a good run!)

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version from the Intel website.

Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

It should install driver version 19.51.50.2.

I have a HP desktop and a HP notebook with the Intel 7265AC and haven't had any issues at all on either PC.

[BenMc1989]

Hi Paul, thanks for your suggestion. I have downloaded the updated driver, but I am unable to install it - when I try to run the exe file as an administrator, I get an error message which says "The software package cannot be installed on your system". I have tried following the steps for a Clean Installation of Wireless Drivers but it still doesn't seem to work. Any idea what the issue might be?

[Paul_Tikkanen]

You're very welcome.

See if this works...

Download the W10 64 bit Wi-Fi driver zip file from the link below.

Intel® PROSet/Wireless Software and Drivers for IT Admins

Unzip the file to its folder.

Go to the device manager.

Click on the Intel 7265 Wi-Fi adapter.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the Intel Wi-Fi driver folder that you unzipped.

Make sure that the Include subfolders box is checked and see if the driver installs that way.

[BenMc1989]

That didn't work either, unfortunately. I selected the relevant folder and sub-folders, and it said "Windows has determined that the best driver for this device is already installed". So I'm still on an older driver version (18.33.11.2).

I might have to query it with Intel, see if there's anything they can suggest...

[Paul_Tikkanen]

Sorry that didn't work either. 

I guess you will have to post the problem on the Intel support forum and see if someone there can help, because I don't have any other suggestions for you to try.