Wi-Fi disconnecting

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Zimaxx

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‎10-25-2022 12:53 AM

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Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)

Operating System: Microsoft Windows 11

I already use many ways to fix it..and solve

Solved! Go to Solution.

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Paul_Tikkanen

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‎10-25-2022 07:11 AM

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Hi:

What model Wi-Fi adapter does your notebook come with?

View solution in original post

Tags (2)

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Microsoft Windows 11
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)

View All (2)

Microsoft11

Tag created to monitor cases about Microsoft's new release for Windows 11 23H2

Error 83C0000B

Firmware update generating error 83C0000B

Commercial

To identify cases that are out of scope of SoMe team beucase the devices are commercial and mods won't route them to SoMe queue

Incomplete Post

Posts with few info from customers

Tech Issues - Sent to SoMe

Windows 11

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Customer Journey

Users are unable to find the appropriate support channel.

Redirect scripts

Use this tag in cases related to HP script Sales / HP Store or in cases where Instant Ink script has been sent.

Common users TKB

QF_Bios Password

Part of Quality Framework project (2019). Intent Bios password - policy to not provide passwords on community

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Compliment

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Paul_Tikkanen

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‎10-25-2022 07:11 AM

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Hi:

What model Wi-Fi adapter does your notebook come with?

Tags (2)

Tags:
Microsoft Windows 11
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)

View All (2)

Microsoft11

Tag created to monitor cases about Microsoft's new release for Windows 11 23H2

Error 83C0000B

Firmware update generating error 83C0000B

Commercial

To identify cases that are out of scope of SoMe team beucase the devices are commercial and mods won't route them to SoMe queue

Incomplete Post

Posts with few info from customers

Tech Issues - Sent to SoMe

Windows 11

Custom tag created to identify users requesting assistance for Windows 11. Ex: Installation, compatibility, update, TPM activation and other issues related to the new system

Customer Journey

Users are unable to find the appropriate support channel.

Redirect scripts

Use this tag in cases related to HP script Sales / HP Store or in cases where Instant Ink script has been sent.

Common users TKB

QF_Bios Password

Part of Quality Framework project (2019). Intent Bios password - policy to not provide passwords on community

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To identify unanswered topics cases that needs to be routed to agents

Compliment

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Zimaxx

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‎10-28-2022 07:58 PM

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Realtek RTL8852AE WiFi 6 802.11ax PCIe..... when playing games after 10-20 min and disconnecting

Microsoft11

Tag created to monitor cases about Microsoft's new release for Windows 11 23H2

Error 83C0000B

Firmware update generating error 83C0000B

Commercial

To identify cases that are out of scope of SoMe team beucase the devices are commercial and mods won't route them to SoMe queue

Incomplete Post

Posts with few info from customers

Tech Issues - Sent to SoMe

Windows 11

Custom tag created to identify users requesting assistance for Windows 11. Ex: Installation, compatibility, update, TPM activation and other issues related to the new system

Customer Journey

Users are unable to find the appropriate support channel.

Redirect scripts

Use this tag in cases related to HP script Sales / HP Store or in cases where Instant Ink script has been sent.

Common users TKB

QF_Bios Password

Part of Quality Framework project (2019). Intent Bios password - policy to not provide passwords on community

Agents Escalations Cases

To identify unanswered topics cases that needs to be routed to agents

Compliment

Custom tag created to identify compliments received by users.

Custom Tag

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Paul_Tikkanen

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‎10-28-2022 09:34 PM

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The only suggestion I can offer would be to update the wifi driver to the latest version HP has for that model adapter.

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142005.exe

Microsoft11

Tag created to monitor cases about Microsoft's new release for Windows 11 23H2

Error 83C0000B

Firmware update generating error 83C0000B

Commercial

To identify cases that are out of scope of SoMe team beucase the devices are commercial and mods won't route them to SoMe queue

Incomplete Post

Posts with few info from customers

Tech Issues - Sent to SoMe

Windows 11

Custom tag created to identify users requesting assistance for Windows 11. Ex: Installation, compatibility, update, TPM activation and other issues related to the new system

Customer Journey

Users are unable to find the appropriate support channel.

Redirect scripts

Use this tag in cases related to HP script Sales / HP Store or in cases where Instant Ink script has been sent.

Common users TKB

QF_Bios Password

Part of Quality Framework project (2019). Intent Bios password - policy to not provide passwords on community

Agents Escalations Cases

To identify unanswered topics cases that needs to be routed to agents

Compliment

Custom tag created to identify compliments received by users.

Custom Tag

1 person found this reply helpful

Was this reply helpful? Yes No

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