cancel
Showing results for 
Search instead for 
Did you mean: 
Mich_0
New member
1 0 0 0
Message 1 of 2
193
Flag Post

Wi-Fi doesn't work

HP Recommended
3QT91EA#ACB
Microsoft Windows 10 (64-bit)

Hello!

My problem is that the Wi-Fi network has stopped working. I mean, everything was fine. However, then there was a crash or something else, after which the Wi-Fi stopped working. On the phone and on the other PC, everything is fine. If I connect another Wi-Fi to it, everything works. Can you tell me what the problem is?

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@Mich_0 Welcome to HP Community!

 

I understand that you are facing issues with wifi.

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation