• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-28-2019 11:27 AM

HP Recommended

The option for wi-fi in no longer available on my laptop (2014 HP pavilion touchscreen 15"). When I checked my drivers, the WiFi driver was gone. How do I fix this? It does still give me the option to hook up using ethernet. 

1 person had the same question
2 REPLIES 2

‎01-28-2019 12:01 PM

HP Recommended

@JessTheMess995 

 

We need to know what is your 2014 HP pavilion touchscreen 15" first, could be hundreds of different models/products called 2014 HP pavilion touchscreen 15". Please use the following instructions to find out the model/product of your machine:

 

      https://support.hp.com/us-en/document/c03754824

 

Please do NOT post its Serial number (s/n).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-31-2019 05:21 AM - edited ‎01-31-2019 06:18 AM

HP Recommended

@Banhien

 

Product: G9D75UA#ABA

 

Model: 15-r017dx

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.