Wi-Fi drivers problem

[stanislavyv]

I have recently installed the latest Windows updates and all HP drivers but my Wi-fi option has disappeared. In the control panel it says that my Wi-fi is enabled but when i press "troubleshoot" it says that there is a problem with the driver that cannot be solved automatically. Driver name: Realtek RTL8723DE 802.11b/g/n PCIe Adapter. 

[Paul_Tikkanen]

Hi:

The only suggestion I can offer, would be to update both the wifi and Bluetooth drivers to their latest versions and restart the PC.

Wifi:                  2024.0.9.103/2024.0.4     Jul 18, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98489.exe

Bluetooth:      1.6.1015.3008          Jun 28, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98235.exe

[stanislavyv]

Thank you for the feedback but unfortunately that didn't work 😕

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Try uninstalling the Realtek RTL8723DE 802.11b/g/n PCIe Adapter in the device manager.

To do that, go to the device manager, click to expand the Network Adapters device manager category.

Right click on the Realtek RTL8723DE 802.11b/g/n PCIe Adapter listed there.

Select Uninstall and check the uninstall driver box.

Restart the PC and reinstall the drivers I posted earlier.

If that doesn't work, you will probably have to back up any files you don't want to lose, and reinstall W10.

[stanislavyv]

It worked! Thank you very much!!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.