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HP Recommended
HP 14 Laptop PC 14-f2000 (4X5B5AV)
Microsoft Windows 11

Having a problem, which I have experienced my entire time since I have had this computer and the one before it. The internet randomly drops even though it didn't lose any connection with the router itself. The computer is right next to the router and other devices do not lose the internet connection, so it's not the router itself. It happens randomly and frequently.

 

I have uninstalled and reinstalled the driver

I have updated the driver

 

So it's obviously not the driver (Or maybe they need to create a better update)

 

When I try to run network diagnostics, I get error messages. So that is not an option.

 

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1 REPLY 1
HP Recommended

Hello @jeremy1069fm 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

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