Wi Fi frequent disconnection

[Hawky2]

The online check from HP shows that everything is ok with my WiFi connection. However, while I am connected on my WiFi, I get disconnected quite often. Then I have to do the process: System>Troubleshoot>Other trouble-shooters>Network And Internet>Restart WiFi adaptor. Then I get connected. I have also tried the other options (like restart the router), but the problem still remains. Could you please help me? Thank you in advance.

[Paul_Tikkanen]

What model Wi-Fi adapter does your notebook have?

Perhaps there is a driver update for it.

[Hawky2]

Hi Paul,

Thank you for your reply.

I went to Device Manager>Network Adapters and then I updated all of them one by one. Also, I updated the Windows. I did all of it 4-5 hours ago, however, the issue remains.

[Paul_Tikkanen]

You're very welcome.

However, you didn't answer my question.

I can tell you that all of the Wi-Fi drivers on your notebook's support page are not the latest ones, and I know where newer drivers can be found.

[Hawky2]

Hi Paul,

Please see attached the Network adapters in the Device Manager. I look forward to hearing from you about the drivers. Thank you

[Paul_Tikkanen · Accepted solution]

Hi:

This is the latest version Wi-Fi driver HP has for the RTL8821CE Wi-Fi adapter:

RTL8822CE/RTL8822BE/RTL8821CE, version 2024.10.228.9

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153073.exe

Hopefully, your notebook's Wi-Fi adapter has an older version of the driver installed and this one may help.

If not, unfortunately I don't have any other suggestions for you to try.

[Cath65]

Thanks very much for that information. Downloaded the fix and it worked superbly, brilliant 👍

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.