Wi-Fi issues with HP SPECTRE x360-2-in-1 Laptop 14-eu0xxx

[Rinish_M]

HP Spectre x360, which has a "Intel(R) Dual Band Wi-Fi 7 BE200 320 Mhz Adapter", having slow internet issue when we use with Forcepoint VPN Client.
We have taken this issue with force-point and we have been advised to execute "Disable-NetworkadapterRSC -Name "Wi-fi" command . However this command throwing out the following error .

S C:\Windows\system32> powershell Disable-NetAdapterRsc -Name Wi-Fi
Disable-NetAdapterRsc : Failed to set 'RSCIPv4' of 'RSC' configuration of adapter 'Wi-Fi'
At line:1 char:1
+ Disable-NetAdapterRsc -Name Wi-Fi
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (MSFT_NetAdapter...AF0080EDDE12}"):ROOT/StandardCi...rRscSettingData)
[Disable-NetAdapterRsc], CimException
+ FullyQualifiedErrorId : Windows System Error 50,Disable-NetAdapterRsc

Disable-NetAdapterRsc : Failed to set 'RSCIPv6' of 'RSC' configuration of adapter 'Wi-Fi'
At line:1 char:1
+ Disable-NetAdapterRsc -Name Wi-Fi
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (MSFT_NetAdapter...AF0080EDDE12}"):ROOT/StandardCi...rRscSettingData)
[Disable-NetAdapterRsc], CimException
+ FullyQualifiedErrorId : Windows System Error 50,Disable-NetAdapterRsc

We have carried out below steps already

1. installed latest driver for WLAN.
2. turned off firewall and antivirus .
3. ran netsh winsock reset
4. ran netsh interface ipv4 set subinterface "YOUR_WIRELESS_CONNECTION_NAME" mtu=1400 store=persistent
5. used ".diagcab" file to detrmine problem.
6. Applied 2024-11 cumulative update for windows 10 24h2

could anyone please help with any suggestions?

[Raj_05]

Hi @Rinish_M,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error suggests that the Disable-NetAdapterRsc command failed due to a permission or configuration issue. Here's how you can troubleshoot and resolve this problem.

Ensure You’re Running PowerShell as Administrator

The command may require elevated permissions to execute. To run PowerShell as an administrator:

1. Press Win + S, type PowerShell, and right-click the result.
2. Select Run as administrator.
3. Retry the command:

Disable-NetAdapterRsc -Name "Wi-Fi"
 

Verify the Adapter Name

The adapter name used in the command must match the exact name of your Wi-Fi network adapter. Check its name:

1. Open PowerShell and run:

Get-NetAdapter
 

1. Note the Name of your Wi-Fi adapter.
2. Use that exact name in the command:

Disable-NetAdapterRsc -Name "Exact-Adapter-Name"
 

Check for Conflicting Network Configurations

If the issue persists:

• Reset All Adapter Settings:

netsh int ip reset
 

• Restart the computer and try the Disable-NetAdapterRsc command again.

Disable RSC Manually via the Registry

If PowerShell fails, you can manually disable RSC (Receive Segment Coalescing) through the Windows Registry:

1. Press Win + R, type regedit, and press Enter.
2. Navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
 

1. Look for the following keys:
   • EnableRSC
   • EnableRSCIPv4
   • EnableRSCIPv6
2. Set their values to 0 to disable RSC.
3. Restart your computer.

[Raj_05]

Update or Roll Back the Wi-Fi Adapter Driver

The issue could stem from a driver compatibility issue with Forcepoint:

• Open Device Manager (Win + X → Device Manager).
• Expand Network Adapters, right-click on Intel(R) Dual Band Wi-Fi 7 BE200, and select Update Driver.
• If the issue started after a recent update, choose Roll Back Driver instead.

Test MTU and Disable Offloading Features

• Confirm the MTU is optimal (try lowering further if needed):

netsh interface ipv4 set subinterface "Wi-Fi" mtu=1300 store=persistent
 

• Disable Large Send Offload (LSO):
  1. Open Device Manager → Network Adapter Properties.
  2. Go to the Advanced tab and locate Large Send Offload v2 (IPv4/IPv6).
  3. Disable both.

Consider Updating Forcepoint VPN

Ensure you’re using the latest Forcepoint VPN client version, as older versions might conflict with your updated network adapter drivers.

Revert to Previous Cumulative Update

If the issue began after applying the 2024-11 cumulative update, it might contain bugs affecting the network adapter. Try uninstalling the update:

1. Go to Settings → Update & Security → View update history.
2. Select Uninstall updates and remove the problematic update.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Rinish_M]

Update or Roll Back the Wi-Fi Adapter Driver
we have tried with different versions of driver.23.90.0 is the latest and we used lower versions like 23.80 , 23.50, 23.40 etc but not working.

Test MTU and Disable Offloading Features
Tried with different MTU values , however this solution also not working.

Consider Updating Forcepoint VPN
We are using the latest version of VPN client , but issue exists with previous versions as well.

Revert to Previous Cumulative Update
We updated to latest version of version based on the input from hp service center and we were using previous build version when issue reported .

Our observation is that issue is with Spectre series laptops having intel 7 series WiFi cards 

[Raj_05]

Hi @Rinish_M,

Thank you for your response, 

Here are advanced troubleshooting steps, considering the problem's complexity and your detailed feedback.

Intel PROSet/Wireless Software and Drivers

• Remove Existing Drivers Completely:
  • Uninstall the current Intel Wi-Fi driver through Device Manager.
  • Use the Intel Driver & Support Assistant or the Intel PROSet/Wireless software removal tool to remove residual components.
• Clean Installation of Driver:
  • Download the latest stable driver version for your Intel 7 Wi-Fi card from Intel’s official site.
  • Install it cleanly without any prior configurations.

BIOS and Chipset Updates

• BIOS Update:
  • Check the HP Support Assistant or HP’s driver download site for any BIOS updates. Update to the latest version if applicable.
• Chipset Driver Update:
  • Install the latest chipset drivers to ensure optimal communication between the motherboard and Wi-Fi card.

Advanced Network Settings

Reset TCP/IP Stack and Winsock:

• Run these commands in an elevated Command Prompt:

netsh int ip reset
netsh winsock reset
 

• Restart the system afterward.

Configure Adapter Advanced Properties:

• Go to Device Manager → Network Adapter Properties → Advanced Tab:
  • Roaming Aggressiveness: Set to Lowest.
  • Transmit Power: Set to Highest.
  • Channel Width: Set to Auto.
  • Preferred Band: Set to 5GHz.

Custom Power Settings:

• Navigate to Power Options → Change Plan Settings → Advanced Power Settings:
  • Set Wireless Adapter Settings → Power Saving Mode to Maximum Performance.

Validate Forcepoint VPN Compatibility

Use Compatibility Mode:

• Right-click the VPN client executable file, go to Properties → Compatibility.
• Select Run this program in compatibility mode for Windows 10.

[Raj_05 · Accepted solution]

Bypass VPN Temporarily:

• Disconnect from the VPN and observe if the Wi-Fi issue persists. This can help isolate whether Forcepoint VPN is causing conflicts.

Registry and Advanced RSC Configuration

• Manual Disable RSC:
  • Follow the instructions you provided for editing the registry keys under:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
 

• Restart the system after making the changes.
• Validate RSC Configuration:
  • Check RSC status using:

Get-NetAdapterRsc

Hardware Diagnostics

• Run HP UEFI Hardware Diagnostics:
  • Restart the laptop and press F2 repeatedly.
  • Select Component Tests → Wireless Module Test to ensure the hardware is functioning correctly.

Check Compatibility with Recent Windows Updates

• Isolate Update Conflicts:
  • Uninstall recent cumulative updates by going to Settings → Update & Security → View Update History → Uninstall Updates.
• Defer Updates:
  • Temporarily pause updates to prevent reinstallation of problematic patches.

Test in Alternate Environment

Boot into Safe Mode with Networking:

• Press Win + R, type msconfig, go to the Boot tab, and select Safe Boot with Networking.
• Check if Wi-Fi works properly. If it does, background software may be causing the issue.

Use a USB Wi-Fi Adapter:

• Temporarily use an external USB Wi-Fi adapter to determine if the issue is hardware-specific to the Intel 7 Wi-Fi card.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Rinish_M]

dear all,

I have tried all the steps given by here but issue remains the same .

Finally ,I used a temporary USB wifi card and issue got resolved . So the issue is with intel 7 series wi-fi provided with hp spectre laptop.

[Raj_05]

Hi @Rinish_M,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support