Wi-Fi problems

[Daniel2245]

When I unplugged my charger from my laptop, the Wi-Fi almost immediately dropped out. The only way I am able to get an Internet connection is through an Ethernet cable. I was wondering if there was any way to fix the problem. The solutions that I have tried are restarting the computer, restarting my connection, doing the troubleshooting, tried refreshing the drivers, but nothing worked. I was wondering if there was any way to fix the problem. Thank you for answering my concern.   

[ub6424]

Hello @Daniel2245 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests <AC Adapter / Battery> and Wireless Adapter

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Daniel2245]

Thank you for answering my problems. I tried all of the suggestions without my Ethernet cable plugged in and it said that my computer passed all of the tests. I turned on my laptop without the Ethernet cable and I still don't any connection options for my Wi-Fi. What do I do now?

[ub6424]

Hello @Daniel2245 

Let me check your basic system configuration before we focus on the <wireless network> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results