Wi-Fi speed is slow

[jzcope]

I have a new 13-AW0023DX that is less than 1 month old and I love it. It is connected to a Netgear R6900v2 router setup as an access point. I have a 20/20 Internet connection from a local ISP that has been very reliable since it was installed about 3 years ago. My wired PC with win10-1903 shows 20/20 on the speed test. My wifes 2019 Mac book pro shows 20/20 on a wired or wireless connection. My cell phone and my old HP laptop (win10 home-1903) show 20/20 on the speed test.

The new Spectre tests about 4-6 mbps download and about 6 mbps upload. I have updated the drivers, rebooted the AP, and ran around the house three times and nothing has helped. I have looked on line and have found nothing that has worked.

HELP!

[TEJ1602]

@jzcope, Welcome to HP Support Community!

Follow the steps below and see if that helps-

1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
    
2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
    
3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
    
4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

https://hp.care/2JshaSG

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[keepITcool]

uninstalling the HP Command Centre solved it for me.

The HP CommandCentre handles Power Profiles and Network Booster. But even with the booster off... I had extremely slow pings and 50% of my normal down- & uploads.  Set your preferred PowerProfile BEFORE uninstalling.

HTH 
 

[jzcope]

The problem is solved!!

I went into the settings menu and did a reset and deleted everything. The system reloaded everything is fine now. Had to reload everything but that's life.