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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Wi-fi Frequently Disconnect

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02-27-2023 07:10 PM - last edited on 03-02-2023 07:55 AM by SofiaML
I have bought Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 [edited] laptop for office use. I am getting the wi-fi connection issue from the day1 but thought that might be Broadband service provide issue. After continuous monitor observe that the issue is with Laptop.
Issue highlights:
1. When the system starts or restarts, Wi-fi runs smoothly for 1-2 hours sometimes more but then automatically disconnects.
2. After disconnect when search for available network on wi-fi my network doesn't show and later all networks unavailable and shows can't find any network.
3. Even though I could see my network name in Wi-fi, I am unable to connect and it shows an error message " Can't connect to this network". See attached screenshot.
4. Same time my network working on my personal laptop or any other devices without any issue.
5. After autho disconnect when i click on airplane mode on and off the network automatically connecgt for 4-5 minutes and then again disconnect.
6. When I connect my mobile using USB tethering it works fine without this issue (same broadband network on mobile)
I also followed almost all the troubleshooting given on HP service assistance and followed the steps which is given on Community but still the issue is intact.
What i followed:
1. Drivers re-intalled for Wi-fi
2. Reset adoptor and enabled disabled Adoptor using setting
3. Also followed below advice given on community:
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
Download and install
Realtek RTL8xxx Wireless LAN Drivers
1.0.0.208 Rev.S
(3) Restart Windows
(4) Test again
(5) Please report your results
I also tried the issue detection tool and below
02-27-2023 09:18 PM
Hi:
If your PC has the Realtek Wi-Fi adapter, the only suggestion I can offer would be to update the driver to the latest version and restart the PC.
1.0.0.212
https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142614.exe