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HP Recommended

I have bought Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 [edited] laptop for office use. I am getting the wi-fi connection issue from the day1 but thought that might be Broadband service provide issue. After continuous monitor observe that the issue is with Laptop.

 

Issue highlights:

1. When the system starts or restarts, Wi-fi runs smoothly for 1-2 hours sometimes more but then automatically disconnects. 
2. After disconnect when search for available network on wi-fi my network doesn't show and later all networks unavailable  and shows   can't find any network
3. Even though I could see my network name in Wi-fi, I am unable to connect and it shows an error message "   Can't connect to this network". See attached screenshot.

4. Same time my network working on my personal laptop or any other devices without any issue. 
5. After autho disconnect when i click on airplane mode on and off the network automatically connecgt for 4-5 minutes and then again disconnect. 
6. When I connect my mobile using USB tethering it works fine without this issue (same broadband network on mobile)

 

I also followed almost all the troubleshooting given on HP service assistance and followed the steps which is given on Community but still the issue is intact.

 

What i followed:

1. Drivers re-intalled for Wi-fi

2. Reset adoptor and enabled disabled Adoptor using setting

3. Also followed below advice given on community:

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(3) Restart Windows

(4) Test again

(5) Please report your results

 

I also tried the issue detection tool and below

1 REPLY 1
HP Recommended

Hi:

 

If your PC has the Realtek Wi-Fi adapter, the only suggestion I can offer would be to update the driver to the latest version and restart the PC.

 

1.0.0.212 

 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142614.exe 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.