Wi-fi drop out

[Keith_W]

This seems to be a common problem with HP laptops! 

Wi-Fi drops out , if it connects at all! No internet, message.  Works fine with wired connection.

I have made sure power save is off, uninstalled network devices, reinstalled and updated drivers, updated bios, using  HP diagnostics. Updated router firmware. 

Some say it's a Windows 10 problem, but other Windows 10 laptops work fine. I may install win 7 at some point as a test, but I think this laptop will just be gathering dust!

Only 10 months old, but bought a different make now which works flawlessly.

Possibly my first and last HP product purchase.

[TEJ1602]

@Keith_W, Welcome to HP Support Community!

Follow the steps below and see if that helps-

1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster, and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
    
2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
    
3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
    
4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

https://hp.care/2JshaSG

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted. 

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