WiFi Adapter Unrecognized

[angsting]

The Intel Centrino Advanced-N 6230 card/adapter is no longer showing up in DeviceMngr or via the HP Tools Diags accessed via boot F2 key press--also checked system board and everything else w/o any issues.

I bought new adapter, exact same card, and it's still not showing up. I've cleaned connectors and tried reseating card w/o success. The only thing I haven't tried is reinstalling Win10, but since the HP Diags tool doesn't see the card/adapter, I'm pretty sure a Window's reload won't matter.

CAT5 networking works fine.

Update: I restored system back to initial Win10 installation, when everything was working fine. No diff., as expected.

Thanks!

[KrazyToad]

@angsting

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue.

This seems to be an issue with the connectors on the Motherboard since you already replaced the card. I would request you to contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[angsting]

Hey KrazyToad, thanks much for replying. Figured that was going to be the case. I do PC builds and repair, so have a fairly good handle on troubleshooting...but this one has me stymied.

Best,

Angsting/Jim

[angsting]

Hi,

When I click on the link you provied i get a page not found error. So I copied/pasted the address and followed your directions but the steps you provided didn't seem to fit with the page I ended up on. I attempted to chat with a support person but was told:

Manufacturer warranty has expired

Serial number: 5CD214238K

Product number:A9P67UA

The page doesn't really offer phone or chat options. It has:

     Visit the HP Support Community

     Find nearest centers

Then in lower right corner of page:

     Need help troubleshooting?

Which is what I selected and received the out of warranty message.

Sigh...