Create an account on the HP Community to personalize your profile and ask a question
05-14-2020 09:33 PM
05-15-2020 04:17 AM
HP Spectre, Windows 10 (updated since the WiFi adapter disappears as it gets updated), Intel 8265 Network adapter
System SKU 2LU96UA#ABA
What is interesting is that I cannot even get a USB to Ethernet adapter to work (same error).
Airplane mode shows but now it does not show WiFi sign. Only bluetooth.
05-15-2020 04:21 AM
Also in the event log I see this:
05-15-2020 04:22 AM
No doubt you have already tried, but.......
HP Wireless Button Driver (Windows 10 v1809)
184.108.40.206 Rev.A 0.6 MB Apr 16, 2019 Download
Intel WLAN Driver
220.127.116.11 Rev.P 19.7 MB Sep 16, 2019 Download
05-15-2020 04:29 AM
Yes, tried the driver from intel site and from HP site. Looks like the driver is not installing at all (code 56).
Also this is in the event log.
05-15-2020 04:34 AM
Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
Copy and use the individual command lines as needed.
Post anything non-personal, but relevant please.
@Echo OFF getmac netsh lan show interfaces netsh wlan show interfaces netsh wlan show drivers PAUSE msinfo32 PAUSE systeminfo PowerShell -Command "Get-NetAdapter" PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver" PowerShell -Command "GIP -Detailed" PowerShell -Command "Test-NetConnection" PAUSE
That should ID the adapter accurately.
05-15-2020 04:58 AM
The lbb.bat confirms that there is no adapter because the driver is not loaded (remember the code 56 error). That is the whole problem! How do I get the drivers to load and the laptop to figure out that there is this Network adapter and use it.