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‎03-15-2025 11:04 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D120AV)
Operating System: Microsoft Windows 11

I have an HP Laptop 15 dy2073dx (I don't know why HP says 15s-fq2000), and I have been having an issue with the WiFi card for a while (a few months after I got the laptop in 2023.)

 

The WiFi works fine on the laptop when it is connected, but when I disconnect from it or the WiFi drops, 80% of the time, the WiFi option disappears from the Quick Settings. Device Manager says the following:

Screenshot 2025-03-15 115013.png

 

This is fixed however, by a full computer restart. This is inconvenient though, because it happens a lot, and I do not want to have to reopen all of my apps all the time.

2 REPLIES 2

‎03-15-2025 11:25 AM

HP Recommended

The only suggestion i can offer would be to update the Realtek 8821CE Wi-Fi driver to the latest version HP currently has:

 

2024.10.230.2

 

https://ftp.hp.com/pub/softpaq/sp156001-156500/sp156495.exe

 

The 15 dy2073dx is a member of the entire 15s-fq2000 model series and basically share the same specs and design.

 

Several hundred different models as you can see from the link below.

 

HP PartSurfer

 

 

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‎03-15-2025 11:32 AM

HP Recommended

Okay, I've installed the driver and it was updated. I'll see if the problem occurs again and get back to you.

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