WiFi Connection problem Realtek RTL8821CE on HP 15-da0104ng

[ekngmbh]

Hello,

I hav issues with the WIFI connection on my HP 15-da0104ng. The connection in video calls is very bad, my video and audio has a long delay. Via LAN everything works.

Already updated driver.

Kind regards,

[ub6424]

Hello @ekngmbh 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before you ride on the <wireless> wave ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[ekngmbh]

Betriebsystemname Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Weitere Betriebsystembeschreibung Nicht verfügbar
Betriebsystemhersteller Microsoft Corporation
Systemname LAPTOP-M0SEN1HH
Systemhersteller HP
Systemmodell HP Laptop 15-da0xxx
Systemtyp x64-basierter PC
System-SKU 4EQ26EA#ABD
Prozessor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1801 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)
BIOS-Version/-Datum Insyde F.02, 24.05.2018
SMBIOS-Version 3.0
Version des eingebetteten Controllers 80.24
BIOS-Modus UEFI
BaseBoard-Hersteller HP
BaseBoard-Produkt 84A6
BaseBoard-Version 80.24

[ub6424]

Hello @ekngmbh 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.42 Rev.A

50.9 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your wireless connection ...

(8) Please report back